Complaints Procedure Template

4.6 · 9 reviews

£15

Personal / Single Trainer

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You can

Use for own teaching, training or business
Edit and add your branding
Print or distribute to your own learners
Store your edited version

You cannot

Resell the resource
Share with other trainers or businesses
Upload to resource-sharing platforms
Use across several businesses

Instant download·Editable DOCX·Secure checkout

Overview

About this resource

A clear complaints handling procedure with stages, timescales and record-keeping.

A complaints procedure template for training providers, covering how to raise a complaint, acknowledgement and investigation timescales, escalation stages, record-keeping and learning from complaints. Written to be fair, transparent and easy to follow.

Who it's for

Any training provider that needs a documented complaints process for learners and clients.

What's included

Editable Word procedure, 6 pages
Stage-by-stage process
Timescales for each stage
Complaint record template
Annual review section

How to use it

01Add your contact routes and timescales
02Adapt the record template to your systems
03Publish it for learners and clients

Specification

Product information

Format: DOCX
Pages: 6
Subject: Complaints
Audience: Academy · Employer
Editable: Yes
Resource type: Procedure

Before you buy

Licence terms & disclaimer

Full licence terms are shown above in the selector. Read them before purchase — there are no surprises after checkout.

This resource is supplied as an editable template. It is your responsibility to review, adapt and check its suitability for your own setting, learners and jurisdiction before use.

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